Fin (formerly Intercom)

Fin (formerly Intercom) · Founded 2011

Enterprise · $9.99 per qualification (Fin for Sales)

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About

Fin is an AI customer agent platform that manages conversations from initial prospect engagement through post-purchase support. Renamed from Intercom in May 2026 (acquired by Salesforce for $3.6B in June 2026), it launched Fin for Sales in April 2026 to handle end-to-end inbound sales conversations with automatic qualification and routing.

Features

Multi-channel AI agent (chat, email, phone, SMS, WhatsApp)
Fin for Sales - inbound sales automation
Automatic prospect qualification
Context retention across lifecycle
Real-time conversation routing
Apex proprietary model
Fin Operator for deployment management

Integrations

SalesforceHubSpotSlackVarious CRMsHelp desk systems

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