Fin (formerly Intercom)

Fin (formerly Intercom) · Founded 2011

(3)

Enterprise · $9.99 per qualification (Fin for Sales)

About

Fin is an AI customer agent platform that manages conversations from initial prospect engagement through post-purchase support. Renamed from Intercom in May 2026 (acquired by Salesforce for $3.6B in June 2026), it launched Fin for Sales in April 2026 to handle end-to-end inbound sales conversations with automatic qualification and routing.

Features

Multi-channel AI agent (chat, email, phone, SMS, WhatsApp)
Fin for Sales - inbound sales automation
Automatic prospect qualification
Context retention across lifecycle
Real-time conversation routing
Apex proprietary model
Fin Operator for deployment management

Integrations

SalesforceHubSpotSlackVarious CRMsHelp desk systems

Reviews (3)

Aug 1, 2026

Pros: Fin is intuitive and helpful overall.

Cons: Language support and customization options still have room for improvement.

While Fin is intuitive and helpful, its language support and customization capabilities need enhancement.

G2 uservia G2 ↗

Aug 1, 2026

Pros: Intercom does many things extremely well. Help Center and Fin AI assistant help thousands of customers everyday without staffing hundreds of support reps, allowing reps to engage with more complex customer issues.

The user highlights that Intercom's Help Center and Fin AI handle most common interactions effectively, freeing support staff for complex issues.

Verified Capterra uservia Capterra ↗

Aug 1, 2026

Pros: Fin AI agent is a powerful feature that has saved us a lot of time in reference to support.

Cons: Customer service is terrible, and there is no interest in providing live support.

Fin AI agent saves time on support, but customer service is poor with no live support available.

Verified uservia Software Advice ↗

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