Dialpad

Dialpad · Founded 2013

5.0(3)

Paid · $39/user/month

About

Dialpad is an AI-enabled sales dialer with live Real-Time Assist coaching cards, sentiment scoring, and automatic AI recaps. Built on 6+ billion minutes of conversation data, it helps SDRs and BDRs improve cold calling effectiveness with in-call AI coaching. The platform includes conversation intelligence capabilities and integrates with CRM systems to log outcomes automatically.

Features

AI sales dialer
Real-time coaching cards
Sentiment scoring
AI call recaps
Conversation intelligence
CRM integration
Call recordings
Performance analytics

Integrations

SalesforceHubSpotCustom CRMs

Reviews (3)

I use Dialpad in a daily base, easy and friendly to use, the quality is great !

Sep 18, 2026

Pros: Easy and friendly to use, great quality, simple addition of phone numbers to devices, speech to text feature for voicemail, AI transcribed phone calls, flexibility to use desk phone or PC/phone app, seamless integration between desk phone, computer application, and cell phone

Cons: Occasional inability to switch between incoming calls on the same line

User appreciates Dialpad's ease of use, call quality, and flexible multi-device integration, though occasionally experiences issues switching between simultaneous calls.

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DialPad has been a great service for our business

Sep 18, 2026

Pros: Easy to use and install, mission critical to sales and support efforts, excellent mobile app, ability to make and receive calls over cellular and WiFi, solid and reliable over years of use, design and feature set ahead of competition, real-time team monitoring, call recording capability, contacts information readily available, all features like different departments and voicemail setup

Cons: App starts to disconnect during updates when receiving calls/text messages

User has been using Dialpad for years and finds it rock solid with excellent mobile capabilities and features, though experiences occasional app disconnection issues during updates.

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5.0

Sep 18, 2026

Pros: Each department can have its own line, quick and easy setup, different hold music options with catchy songs, ability to text, call, and screen share all from one application

Cons: Pictures through text messages aren't always received by recipient even though they show as sent, lack of headset options with integration

User has had a great overall experience using Dialpad for 4+ years, praising its multi-departmental line capability and unified communication features.

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