Intercom Fin (Fin for Sales)

About

Intercom's Fin AI agent has expanded into sales (Fin for Sales, launched April 2026) to handle initial prospect engagement, qualification, and meeting booking without forms or human handoff. Shares context and memory across support and sales interactions, eliminating separate tools and handoffs. Built on Apex, a proprietary model purpose-built for customer conversations. Now acquired by Salesforce ($3.6B, June 2026) and being integrated into Agentforce; operates across chat, email, phone, WhatsApp, SMS, Slack. 30,000+ business customers.

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