Netomi

Netomi · Founded 2020

4.3(3)

Enterprise · Custom

About

Netomi is an agentic customer experience platform designed for enterprises operating at scale in high-stakes, regulated environments. The company recently raised $110 million in Series funding led by Accenture Ventures, focusing on autonomous customer service agents.

Features

Agentic AI orchestration
Customer service automation
Regulated industry compliance
Multi-channel support
Conversation management
Enterprise security

Integrations

SalesforceZendeskOracleSAPCustom enterprise systems

Reviews (3)

4.3

Sep 13, 2026

Pros: They were able to make some customizations to help our work flow. Ticketing to invoicing worked seamlessly.

Cons: Functions like kiosk mode via iPad or Tablet have been broken for over a year with no one looking into fixing it. System keeps breaking requiring company switch.

User appreciates customization support and ticketing-to-invoicing workflow but reports significant ongoing system reliability issues.

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Sep 13, 2026

Pros: From both administrator and user standpoint, the platform is very easy to use and has so much variety in content and delivery that easily meets L&D needs. Many options including micro learning that is short and to the point, as well as longer format in-depth options. Supports mobile which is great for people in the field.

User praises the ease of use from both admin and user perspectives, appreciates the variety of content formats and mobile support.

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Sep 13, 2026

Pros: The number of reviews that you can find about a company and the service it provides to the public. Getting informative and detailed reviews helps decide whether or not a company is a correct choice.

Cons: No control over brand's reviews, prioritizes brand reviews rather than product reviews, can't group reviews to populate on one product page which is important for businesses with lots of different products with different SKUs, expensive.

User values the availability of detailed reviews for decision-making but criticizes lack of control over reviews and inability to group reviews by product page.

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