Perspective AI

Perspective AI · Founded 2023

(3)

Paid · Custom

About

Perspective AI is a customer retention platform that captures root-cause reasons for churn through conversational, AI-conducted exit and at-risk interviews at scale. It pairs with prediction platforms to provide both 'what' (risk scores) and 'why' (customer's own words) for targeted retention interventions.

Features

Conversational AI exit interviews
At-risk customer interviews
Churn root-cause analysis
Real-time retention insights
Structured conversation workflows
Customer quote extraction
Retention action recommendations
Integration with prediction models
Save play recommendations
Retention pattern tracking

Integrations

GainsightChurnZeroTotangoVitallyCustomer Success platformsSlack

Reviews (3)

Thoughts on Perplexity, the pros and cons

Jul 26, 2026

Pros: Incredibly convenient for obtaining direct answers in one go, rather than having to visit multiple links and fishing for information

Cons: When asking questions from lesser known research papers, it produces answers based on surface level information

Perplexity is incredibly convenient for obtaining direct answers in one go, but when asking questions from lesser known research papers, it produces answers based on surface level information.

Reddit uservia Reddit ↗

Jul 26, 2026

Cons: Can be buggy and times out quickly

Perspective can be buggy and times out quickly.

Verified G2 uservia G2 ↗

Jul 26, 2026

Pros: Ease of use exceptional, enabling effortless funnel creation with intuitive tools and extensive support

Users find Perspective's ease of use exceptional, enabling effortless funnel creation with intuitive tools and extensive support.

Verified G2 uservia G2 ↗