Salesforce Agentforce

Salesforce Inc. · Founded 1999

4.0(4)

Freemium · Free to $650/user/month

About

Salesforce's agentic AI platform built on the Atlas Reasoning Engine, enabling autonomous AI agents to perform tasks across Salesforce ecosystem without constant human intervention. Offers flexible pricing through Flex Credits, per-user licenses, and Agentforce 1 Editions. Supports pre-built agents for sales, service, and field service use cases with native Salesforce integration.

Features

Flex Credits consumption-based pricing
Service and Sales agents
Atlas Reasoning Engine
Pre-built agents
CRM integration
Data Cloud connectivity
MCP Server support

Integrations

SalesforceSlackMicrosoft 365Amazon Web Services

Reviews (4)

Aug 5, 2026

Pros: It is value for money - as far as I have seen in comparison with a few other platforms. It has really helped streamline the reporting and incident management in terms of new tickets that I create.

User finds Salesforce Platform offers good value and has improved their reporting and incident management workflows.

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4.0

SalesForce Commerce

Aug 5, 2026

Pros: Easy to create account, contact and place orders

Cons: I have not found a con which is not there in other products

User rates Commerce Cloud 4.0 stars and appreciates its ease of account and contact creation, finding it comparable to competitors.

Jackie S at Self-employed Retailvia Capterra ↗

Aug 5, 2026

Pros: Easy to integrate in our existing enterprise systems. Easy to access the tool when we are on the road meeting customers. Easy to update information for other teams in the company and provides an easy communication access.

Cons: Pricing is a bit costly. It can feel slow at times when switching between tabs.

User values the integration capabilities and mobile accessibility of Service Cloud, but finds the pricing expensive and experiences performance issues when switching tabs.

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Aug 5, 2026

Pros: I like the fact that Salesforce is now in the field service industry with Field Service Lightning. This essentially means that Salesforce is no longer stuck within the four walls of the office and now has endless reach to all technicians in the field.

User appreciates that Salesforce Field Service Lightning extends the platform beyond office walls to reach field technicians.

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